Password Problem

Thank you for being a member. If you have previously been able to log into the site and can no longer do so, the problem may be:

  • Your username and password are case sensitive, and you must type them exactly as above. For example the case if a member had a username of "score", typing in "SCORE" or "Score" would not work, only "score" would be a valid entry.
  • Your login and password has been disabled. This can happen because either your membership has expired, or a monthly renewal charge failed. The credit card companies have many reasons for not allowing a recurring billing, including change of address, lack of credit or instructions from the cardholder. Finally the login and password may have been disabled because the username and login was found to have been traded and multiple users logged in with your entries.

Need live help? We're available Monday-Friday 9:00 AM to 9:00 PM EST at 1-800-967-2673. Immediate help with password problems can be found 24/7 by using the links listed below.

Please choose your billing agent below so that we may process your password problem request:

  • NET-Member
  • Jettis International
  • Jetbill
  • CCBill

    CCBill provides billing in two different manners:

    • Credit Cards: Mastercard and Visa (not AMEX)
    • Online Checks: Via your checking account

    Charges would appear as CCBill.com. Some banks give a different variations, but the keyword of CCBill will be listed on your credit card statement.

    CBill can be contacted in the following ways:

  • Epoch

    Epoch provides billing in two different manners:

    • Credit Cards: Mastercard and Visa (not AMEX)
    • Online Checks: Via your checking account

    Charges would appear as Epoch.com. Some banks give a different variations, but the keyword "Epoch" will be listed on your credit card statement.

    Epoch can be contacted in the following ways:

  • 2000Charge

    2000Charge provides many billing options for European and Asian Customers.

    2000Charge can be contacted in the following ways:

  • GXBill

    GXBill provides 900 billing/Lastschrift/Purchase by Telephone.

    GXBill can be contacted in the following ways:

  • Other or Not Sure

    If your membership is being billed in a different way, or you just aren't sure how you are being billed, you can choose this form. Be sure to provide as much information as possible, so that we can locate your membership.