MEMBER SERVICES

Frequently Asked Questions

Here are the boxs to some of the most common questions about our website.
Login & Password Issues
Joining & Cancellation
Technical Issues
Privacy
Email Response Time

Login & Password Issues

1. Why doesn't my username and password work?

If you have previously been able to log into the site and can no longer do so, the problem may be either:

  • Your username and password are case sensitive, and you must type them exactly as specified. For example, in the case you had a username of "score", typing in "SCORE" or "Score" would not work, only "score" would be a valid entry.
  • Your username and password are case sensitive, and you must type them exactly as specified. For example, in the case you had a username of "score", typing in "SCORE" or "Score" would not work, only "score" would be a valid entry.
  • Your username and password has been disabled. This can happen because either your membership has expired, or a monthly renewal charge failed. The credit card companies have many reasons for not allowing a recurring billing, including change of address, lack of credit or instructions from the cardholder.
  • Finally, your password may have been changed automatically by our security systems, if they were found to have been compromised and multiple users logged in with your entries. If your username and password no longer works click here.

2. I just signed up and I was unable to get a login or password.

Connection problems during login setup could prevent the ability to enter a username and password. In this situation, please click here, we will activate you manually.

Joining & Cancellation

1. How do I cancel my subscription?

To cancel, click here and follow the steps provided.

2. Am I entitled to a refund if I cancel before thirty days?

If you cancel before thirty days, you are not entitled to a refund. There are no free previews offered of the membership area, and the amount of time you spend in the membership area is neither monitored nor restricted.

3. Why was my credit card refused?

We are using several transaction processing companies to handle credit card verification. As part of their service, they maintains a negative credit card database. This database consists of cards that were either lost, stolen, or used fraudulently. If your credit card has made it to this list, you will have difficulties signing up. However, if you believe this to be a mistake, and your credit card status is in order, please try to sign up by following the "Join Now" link provided here.

4. How does the charge appear on my credit card statement?

This actually depends on which billing agent is currently billing you. The charges may appear as one of the following:

  • The SCORE Group
  • The SCORE Internet Group, LLC.
  • SegPay.com
  • CCBill.com
  • Epoch.com

5. Can I join other ways than online?

If you do not wish to join online, you can call us at 1-800-96-SCORE (967-2673) and place your order over the phone. You can also mail us your order by using the appropriate order form, or you can fax this form to us at (305)-662-5952.

We accept checks and money orders. All you have to do is mail in a check or money order payable to:

The SCORE Group
5001 SW 74 Ct #200
Miami, FL 33155

Don't forget to include your email address, username and password you want. We will then e-mail you a confirmation when your account is set up. Personal checks will delay your confirmation until they clear. International money orders work great for our foreign customers.

Technical Issues

1. What software do I need to enjoy all the content on the website?

To give you the best and most trouble-free experience we recommend the following software be installed on you computer.

If you are using a PC we recommend:

  • Windows XP or better
  • Internet Explorer 8.0 or better - download
  • OR FireFox 4.0 or better - download
  • Windows Media Player 10 or better - download
  • Adobe Flash Player 9 or better - download

If you are using a MAC we recommend:

  • MAC OS X 10.3 (Panther) or better
  • FireFox 2.0 or better - download
  • Windows Media Player - download
  • OR Quicktime Player 7 or better - download
  • Adobe Flash Player 9 or better - download

Please also see the section on zipfiles.

2. How do I open up ZIP files?

There are a number of resources available to unzip files.

  • Winzip is the standard for Windows platforms - download
  • Pkunzip is the ms-dos version if you prefer to work in dos - download
  • Stuffit is the Mac version for unzipping files - download

3. Why does Internet Explorer sometimes save images as untitled.bmp?

This behavior may occur if a damaged program file (for example, an ActiveX or Java object) is downloaded to the Downloaded Program Files folder on your hard disk.

To fix this issue, you will need to empty the contents of the Temporary Internet Files folder:

  1. On the Tools menu, click Internet Options.
  2. Click the General tab.
  3. Under Temporary Internet files, click Delete Files.
  4. When you are prompted to delete all temporary Internet files, click OK.

Once you have done this step, you will need to delete all unknown or damaged downloaded program files:

  1. On the Tools menu, click Internet Options.
  2. Click the General tab.
  3. Under Temporary Internet files, click Settings.
  4. Click View Objects.
  5. Delete all the files that are listed as "Unknown" or "Damaged".
  6. Close the Downloaded Program Files window, and then click OK two times.

4. Why can't I download these images?

All images are jpegs, and if you have viewed them, then you have downloaded them already. We design and thoroughly test the website with Internet Explorer and FireFox and we recommend that you use one of these browsers to access the site.

  • Click with your left mouse button on the thumbnail size image to see the larger image. Wait until the larger image fully displays itself.
  • After the picture has been displayed point your mouse cursor until it rests on top of the image.
  • Using the mouse, right click (click on the right mouse button) once and hold it down.
  • A menu will appear. Drag down to "save image as...". Save the image into whatever directory on the hard drive you want, noting the directory so that you will not misplace it.
Privacy

1. Will my name and email address ever be given out to other companies?

The SCORE Group has always had a policy that we will never sell, trade or otherwise distribute in any manner the names and email addresses of our subscribers.

Email Response Time

1. How soon before I can expect an box to my emails?

We box all email that relates to billing problems, usually within 24 hours. boxs to emails relating to other issues may take a little longer as they are forwarded to the appropriate parties.

NEED ASSISTANCE?
+1 (800) 967-2673
We're available Monday through Friday 8 AM to 7 PM EST