MEMBER SERVICES

Password & Login Issues

THANK YOU FOR BEING A MEMBER.

If you have previously been able to log into the site and can no longer do so, the problem may be one of the following:
CASE SENSITIVE

Your username and password are case sensitive, and you must type them exactly as specified. For example, in the case you had a username of "score", typing in "SCORE" or "Score" would not work, only "score" would be a valid entry.

If your login no longer works, click here to try our password retrieval tool.

EXPIRED MEMBERSHIP

Your username and password has been disabled. This can happen because either your membership has expired, or a monthly renewal charge failed. The credit card companies have many reasons for not allowing a recurring billing, including change of address, lack of credit or instructions from the cardholder.

If your account has expired or are unsure, please click here to contact us.

ACCOUNT COMPROMISED

Your login may have been changed automatically by our security systems, if they were found to have been compromised and multiple users logged in with your entries.

If your login no longer works, click here to try our password retrieval tool.

PASSWORD REMINDER

If you have forgotten your username and password combination and need assistance retrieving it, please use the link below and follow the instructions.

Password Retrieval: click here



NEED ASSISTANCE?
+1 (800) 967-2673
We're available Monday through Friday 8 AM to 7 PM EST

If it is after hours, please click on the link below if you're having a password problem. We will respond to your request as soon as we can.

Password Problem

Still having problems signing in?

If you are still having an issue accessing your account, please choose your BILLING AGENT below so that we can assist you further with your request.

Epoch provides the following billing types:

  • Credit Cards: Mastercard, Visa, and others (not AMEX).
  • Online Checks: Via your checking account.

Charges would appear as "Epoch".

Self-Service Account Management
Phone: Int: 1-310-664-5810 US/CA Toll Free: 1-800-893-8871
E-mail: billingsupport@epoch.com

NetBilling provides the following billing types:

  • Credit Cards: Mastercard, Visa, and others.
  • Online Checks: Via your checking account.

Charges would appear as "NET-Member".

Member Self-Service
Phone:
    US/CA Toll Free: 1-800-635-6470
    International: 1-661-621-9311
E-mail: score@net-member.com


RocketGate

RocketGate provides the following billing types:

  • Credit Cards: Mastercard, Visa, and others.

Charges would appear as "SCORE INTERNET"

Phone:
    US/CA Toll Free: 1-888-691-0870
    International: 1-702-448-7367

SegPay, Corp provides the following billing types:

  • EU customers via EU Debit and other European payment options.

Customer Self Service
Phone:
    US/CA Toll Free: 1-866-450-4000
    International: 1-514-788-5368
E-mail: help@segpay.com


Charges would appear as CCBill.com. Some banks give a different variations, but the keyword of CCBill will be listed on your credit card statement.

Customer Support
Phone: 1-888-596-9279
E-mail: consumersupport@ccbill.com

Connected.co / DHD Media provides the following billing types:

  • Mastercard, Visa, and others; no AMEX.

Charges would appear as "Score Group".

Customer Support via CTDPAY.com
Phone: 1-310-258-6200
E-mail: support@connected.co


WTS Billing provides the following billing types:

  • Provides ACH payment solution.

Customer Service Center
Phone: 1-800-975-5616
E-mail: customerservice@wtseticket.com

ITelebill provides the following billing types:

  • Provides SMS and phone billing.

Customer Support
E-mail: cc@itelebill.com


GXBill provides the following billing types:

  • Provides 900 billing/Lastschrift/Purchase by Telephone.

Customer Support
Phone:
    US/CA Toll Free: (877) 411-2278
    International: (410) 252-6312
E-mail: support@gxbill.com

2000 Charge provides the following billing types:

  • Provides many billing options for European and Asian Customers.

Customer Support
Phone:
    US: 1(626) 768-0877
    EU: (49) 08231-97860-40
E-mail: escalate@2000charge.com